FAQ Cuba

If you need to cancel your reservation, you have to contact Hola Sun or Caribe Sol directly. 

Please visit www.holasunholidays.ca or www.caribesol.ca for more information.

The entire OWG team takes these measures very seriously. Our top priority is your safety, and we are doing everything possible to protect our travelers . We are monitoring the situation very closely and are keeping up to date with all the regulatory equipment. We also utilize the latest personal protection gear and have stronger cleaning protocols to ensure the safest possible travel experience to the travelers and the crew.

Learn more about our COVID policies and preparedness initiatives here.

Yes, we do. It is called our Select Class. 

For a fee of $ 60 CAD, per person, per flight, you can get the following package: 

• Complimentary advance standard seat selection (at the time of booking and up to 24 hours prior to departure)
• Priority check-in for departure: a dedicated check-in counter is available for Select Class travelers
• A second checked bag at no charge (up to 23 kg/50 lbs)
• Priority baggage handling
• Priority boarding
• One (1) complimentary alcoholic beverage from the in-flight beverage menu
• One (1) complimentary selection from the in-flight snack menu
• One (1) complimentary blanket, upon request